|
Additional Services
 0860,0861,0800,082 and 083 Numbers
We have a variety of easy to remember numbers which can be allocated to your project immediately.
Monetary Collection
Direct links to major banks enable us to carry out credit card verifications and banking, in-house.
Data Capturing
All our Call Responders are trained in data capturing. This accelerates the response time to the client as the information is captured whilst on line. The data can then be used for providing statistics or for future follow ups and mail shots.
Voice Logging
All calls are randomly voice logged. This assists not only with queries or complaints but is invaluable in the training of the Call Responders.
Database
Complaints, leads or any other information collected and captured by our Call Responders can be forwarded daily, via e-mail to any number of people in your organisation.
TV & Media Planning
We have the expertise to assist you in creating and planning your advertising on television or through the media.
Co-ordinated Deliveries
Cyberia has the facility to print waybills and send despatch instructions to the appropriate department for the expediting of goods as well as co-ordinating with the courier service. We will handle all customer queries pertaining to these deliveries.
Next: Customer Care Program
|
